Yes, for enterprises and brands, AI accuracy does matter.
And matters a lot.
Jon Stine
Listener. Researcher. Creator of Value.
August 14, 2023
From Andreessen Horowitz:
https://a16z.com/2023/08/03/the-economic-case-for-generative-ai-and-foundation-models/
Correctness matters
Many of the traditional AI problem domains aren’t particularly tolerant of wrong answers. For example, customer success bots should never offer bad guidance, optical character recognition (OCR) for check deposits should never misread bank accounts, and (of course) autonomous vehicles shouldn’t do any number of illegal or dangerous things. Although AI has proven to be more accurate than humans for some well-defined tasks, humans often perform better for long-tail problems where context matters. Thus, AI-powered solutions often still use humans in the loop to ensure accuracy, a situation that can be difficult to scale and often becomes a burdensome cost that weighs on gross margins.